Top 5 Bulk SMS Service Providers in India

by Deepak Kanakaraju on December 28, 2015

In my previous article I explained how you can send Bulk SMS via API in India. I had mentioned only two SMS providers in that post. Many people asked me about the alternatives and the top SMS providers in India, and here I am with the list of top 5 providers in this space:

bulk sms providers india

1. SMSHorizon

smshorizon

Known for its performance driven messaging services and transparent pricing, with SMSHorizon, you can expect a very good high quality SMS services.

By quality, I mean the high deliverability rates, server uptime, accurate reporting and great support from their staff. Once I had an issue at 11 PM and I was able to get in touch with them and get it resolved.

The company is founded by Siddharth, a techie who graduated from the same college that I graduated from. It is a small company that takes great care of its customers unlike a big company with several services, products and support people.

As far as deliverability is concerned, you can expect almost 100% delivery on active numbers in 5-10 seconds on both promotional and transactional routes. The delivery status reporting is instant and always accessible online with a few clicks.

I use their services for all my SMS requirements and having used them first hand, it makes it to the top of my list in this post.

Update: Some of my readers have complained that I am biased towards SMSHorizon. I use their services and I see no reason why they can’t be No.1 here. Use them, and if you find fault with their service and support, I will take them down in the list.

2. TextLocal

Textlocal_Logo

A UK based brand which is currently penetrating into Indian market in partnership with IMI Mobile which also owns the other Indian brand mvaayoo. 

However, you will happen to get back-to-back calls every month through their sales team, if you had enquired them about their services in the past, that’s a headache. So be careful before you leave your contact information with them 🙂

It seems they’ve good set of call center guys around for sales. While they might be clocking in good volume, somehow the messages gets delayed for minutes if you happen to experience their promotional route.

Coming to pricing, you can expect higher rates than above reviewed SMSHorizon for similar volumes and TextLocal is less flexible in customised plans/integrations.

3. Solutions Infini

solutionsinfini_logo

Known for their branding and army of sales team, its notable to say that they’ve quite a lot of sales people around the city attempting to pitch their services.

However, biggest downside is that most employees/sales people change often and its not that easy to get in touch with right person when we’re in need.

You can expect too many CC/BCC if you happen to take their services and the mail thread goes on and on before you get it actually solved.

Apart from SMS, they’re doing quite good in voice call/IVR services through a separate brand called DialStreet. They have similar services to Exotel.

While their services are decent, they have relatively higher pricing than most providers.

4. Msg91

msg91

With a good number of resellers, Msg91 says, it provide a worldwide coverage with its service. They also boast of big name clients like Honda, PolicyBazaar and Intuit.

Their website design is very professional and you will feel like trusting them right from the start. They also provide a Google spreadsheet plugin and an Excel plugin which makes it easy to send SMS from a spreadsheet.

Their pricing is quite high if you are looking for small volumes. With high volumes, the pricing becomes very competitive. They also have a plan for startups where you can get free SMS credits by placing their logo on your website.

I have not tried their services yet, but some of my friends use it and they have no complaints on it so far. However, the pricing, support and the delivery speed is not that great.

5. BhashSMS

bhashsms

While they’ve got into the list for their high SMS volume through various users and resellers across India, its alarming to see their super low rates comparing to any other providers mentioned above, and so is the poor deliverability.

How could someone sell at nearly 50% lower rates than any other in the market? Obviously, you cannot expect all your messages to be delivered. This feedback comes from many friends and business associates using their services. You get what you pay for.

While you still happen to get marginal results, you will be missing out a large chunk. They say, with cheap services, comes higher maintenance. So, its always better to choose a premium service provider for better performance rather than the low cost ones.

While there are many other SMS service provides and aggregators in market, above are the noteworthy ones in retail sector.

How to Send Bulk SMS via API?

All the above bulk SMS service providers give you HTTP API through which you can trigger SMS to your leads and customers. To learn more, read: How to Send Bulk SMS to Your Leads & Customers via SMS Gateway API

If you are using any other good SMS service and want me to include it in the list here, let me know in the comments below.

Disclaimer: Rankings based on personal experience and experience of fellow digital marketers.

{ 33 comments… read them below or add one }

Piyush December 29, 2015 at 11:09 am

Hi Deepak,

Good knowledge sharing! I myself was in need of SMS and was searching for a few good providers. Thanks for sorting top 5 amongst the bundle. However, when I checked all these websites and their ratings, your article seemed a little biased for some of them.

Anyway, as you are a writer, I can’t expect you to have a thorough knowledge about the quality of all of their services.

Good luck for your next post and try to be a little more neutral this time 🙂

Reply

Deepak Kanakaraju December 29, 2015 at 11:15 am

Feedback taken. Will take care to do a more indepth research next time 🙂

Reply

Ankur January 4, 2016 at 3:53 pm

Hi
I want to use buy SMS Service like.
can you tell me company like Amazon, flipkart, foodpanda uses which company’s service.
thanks.

Reply

Dipayan April 14, 2016 at 4:14 pm

Hi Ankur,

ValueFirst Digital Media provides SMS services to companies like amazon, flipkart, etc… But, as todays market is very competitive so every big companies uses at least 2-3 SMS providers (valuefirst, mgage..etc).

Regards,
Dipayan

Reply

Anurag Jaiswal April 15, 2016 at 7:53 pm

they uses solutioninfini.

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Praveen Sukhla July 22, 2016 at 12:03 pm

Most of the big players like Amazon, flipkart, foodpanda etc are using multiple service providers. One of best service provider is Spring Edge. Also, Flipkart is using diff providers in different locations.

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Amit C December 21, 2016 at 2:48 pm

True, Most of the big players like Amazon, flipkart, foodpanda etc are using multiple service providers. One of best service provider i can suggest is Spring Edge. Also, Flipkart is using diff providers in different locations/states.

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Joydip January 6, 2016 at 10:11 am

Hello Deepak,

Thank you for the comprehensive article!
I have been using their service for a while and have not experienced any delay specially on their promotional route. They have a fantastic support team, I would suggest you take it up with them.

Joydip

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Prasanth January 12, 2016 at 11:44 am

Hi Deepak,

Thank you for the mention! Glad you liked Textlocal services 🙂

The delay you mentioned is likely due to stringent spam checks followed for new accounts till they are fully trusted.

Best regards,
Prasanth
Textlocal team

Reply

Vishnu February 15, 2016 at 3:25 pm

All buy from ACL Wireless , you must mention this also in your blog

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Vinith SM August 31, 2016 at 10:25 am

One more is in trend https://www.springedge.com

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Ramakant May 13, 2016 at 8:33 pm

Hi Deepak, if you say BHASHSMS is in top 5, then probably there is a question mark on the credibility of your survey. One of the worst sms provider. They do not have service team, account manager does not pick up the phone, they play a nice song when you call up their support team.

Now technically, there is a delay of few seconds when you use their API.

I would rank 0.5 out of 5 .

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vishnu June 16, 2016 at 4:48 pm

Dear Deepak, I personally used some of them and found textlocal as the best among them.
Their support team is really 5* rated and delivery ratio also fine and providing some new features like email2sms, surveys through sms only.
If someone focused for a prompt service level, I would refer them Textlocal.

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joe July 6, 2016 at 12:57 pm

can someone tell me the best cheap bulksms in india and can go worldwide?

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Shripad July 29, 2016 at 1:27 pm

Bulk SMS Service Providers like SSD Web Solutions Pvt Ltd are great and with low prices.
I am using there service from last 5 years with 100% delivery.

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Shripad July 29, 2016 at 1:27 pm
Sudha November 9, 2016 at 9:41 pm

Thanks for sharing this valuable information .Considering the market competition big companies are coming up with multiple SMS service providers.

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Nags December 2, 2016 at 10:37 am

Hey Deepak, SMSHorizon did not mention the price list like others does.
And importantly CONTACT US form is not working! I subscribe your services feeling secure and honest. Now i cannot recommend our clients reg smshorizon. Please take care of it!!

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DomainRacer December 21, 2016 at 5:04 pm

Thank you so much for sharing with us this valuable information.
I used MSG91 from last 2 years it provides really awesome services.

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Prashanth December 22, 2016 at 10:10 am

I have been using Textlocal and I thing I am experiencing is for the transactional SMS (OTP) delivery time gets delayed to the user and they end up requesting multiple times.
When I checked with TextLocal they said there delivery time is less than 15 sec on average and if the user is getting it delayed it is due to network issue. What is the best way to resolve this? Are there providers, who know when the SMS is actually delivered to the user? Instead of just measuring time to deliver from their servers?

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anujpande December 29, 2016 at 1:37 pm

Hi Deepak, Thanks a ton for sharing your insights on top bulk sms service providers in India. Apart from all the names mentioned above, I also feel that Logonutility.com is one of the most reliable & genuine bulk sms providers in India. Visit http://www.logonutility.com for more info!

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mayur January 2, 2017 at 8:58 pm

Sorry to read this article. I have been working on an application which is going to disrupt all these names. Some of these names lack a good user interface and some cost too high. I am going to create a amalgamation of these names which is going to offer great features at best prices !! Author, please evaluate everything you write

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jibin January 15, 2017 at 10:41 pm

Hello Deepak
Nice blog post
Do you know any SMS service providers with an API that supports sending multiple messages in a single call.
Example: If i have 10 messages [ all are different messages] that needs to be send to 10 different numbers. Most of the providers API we have to call 10 times .
But is any API available so we can send it in a single call of API
Please let me know if you or any one knows about this kind of api

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Mudassir February 7, 2017 at 4:53 pm

Nice Article.. ACL Wireless, mgage, Route SMS, Valuefirst, Solutions Infini, Digimiles India etc are few of great providers in SMS industry.

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Vishvambhar February 14, 2017 at 1:57 pm

Bhashsms is not worthy to mention here. MSG91 has best pricing. Best Control Panel. Provides Webhooks. Easy Payment. Delivery Reports. Best Contact/ Groups Management.

So far I think MSG91 is best.

i used smshorizon & textlocal both has noticeable delays

& guyz dont go for bhashsms

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Tulika February 15, 2017 at 1:39 pm

I am fashion designer and own my own boutique. I am basically from Ahmedabad and i found myself in need of bulk messages. When searched in google and recommended by few friends I came across SMS Idea which provides services all over India with 100% guarantee. I agree Bhashsms are not worthy as i have been a past client and suffered a lot but since i have started acquiring services of SMS idea i have been relieved. Deepak you should review this company and add it in your post as well.

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Rishi Kumar March 7, 2017 at 3:51 pm

Hi there,

There is one more best bulk sms services provider, named PRP Services Private Limited. They offer great text messaging service with API integration. Specially OTP SMS services is amazing, otp get delivered within few second.

thank you.

Reply

Golam Saidul Ambia May 23, 2017 at 5:19 pm

The list is good but some more company like India SMS, SMSMyntra etc should be added to the list.

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rahul June 18, 2017 at 3:18 pm

I want start my own company for bulk sms but i don’t to become a reseller of anyother company because profit margin is very low. So can you tell me how do i get started. And where to buy sms (not as a reseller) like directly from vendor.

Reply

Sandeep Rajput September 1, 2017 at 6:32 am

Hi, Rahul, You can use power full SMPP Aggregator application, You can bind unlimited direct operator connectivity and scale up your traffic. You can also click on below URL to read more about this applicatioon or call us on 08305781001.

http://www.smsindiahub.in/bulk-sms-smpp-application/

Reply

smsleads September 4, 2017 at 11:08 am

Hi there,

There is one more best bulk sms services provider, named SMSLeads Services Private Limited. They offer great text messaging service with API integration. Specially OTP SMS services is amazing.
thank you.

Reply

Charly September 30, 2017 at 2:42 am

Hello my Name Is Carlos.
I live in the city of Tijuana, Baja California., Mexico.
For my type of business I need to buy sms packages to send sms to cell phones in mexico.
I am interested to know if you have the service in Mexico and what prices they handle.
which cheap providers would recommend me
approximately would be sending 100 thousand sms a week

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Varun October 14, 2017 at 12:21 pm

I have been using their service since 5 months. They have the most pathetic customer support. They are from South india, first they don’t understand hindi, and then they don’t understand english either.
You call them and they talk rudely. They disconnect when they do not have answer and then they never pick again.
Their SMS status APIs work only for 1 day. I have their call recorded. If you send someone an SMS from a business, you can easily expect them to deny even after a month. You need API to check the status then and there. But you cannot. They say, I can download excel.
What they mean is I as a reseller have to download reports for my clients for every SMS they have an issue with.
Plus their report containts number in sms date sent and delivered instead of actually date and time.
This is India. I know I will not get a refund. So prefer textlocal from now on.

Reply

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