Can Facebook Messenger Bots Beat Email Marketing?

by Deepak Kanakaraju on June 20, 2017

Recently I’ve been experimenting with Facebook Messenger bots as an alternative to email marketing. Until now, I haven’t seen any communication channel come close to beating email in terms of engagement and personalization. Email marketing is, and hopefully will be, the holy grail of traffic and conversion for most of the digital marketers.

Though email is far from dead, Facebook Messenger seems to threaten email marketing as we know it. Facebook has opened up APIs so that marketers can message their subscribers on the messenger platform. And a lot of third-party tools have come up that helps marketers send messages without the need to code. I believe Facebook is betting big on Messenger and they’ve even acquired the domain name Messenger.com.

One of the biggest advantages that Facebook has over email is 100% delivery. It’s a single system that they can control, unlike email where there are so many ISPs and email clients. Also, since Facebook users cannot have multiple Facebook accounts, it also gives a huge benefit to marketers to send laser targeted communication to their followers.

(Click here to test my Facebook Messenger Bot!)

Right now, since not every marketer is using Messengers, the engagement is really high and you should start using it soon. This can be the best time to start leveraging a new platform to engage with your followers.

When a person subscribes, you get their real name and gender which you do not get with emails.

Here’s how the audience tab looks like:

The subscriber’s name is not shown until they interact with one of the messages we’ve sent. This is more like double optin in email subscription. If they do not interact with any of the messages, they’re not counted as a subscriber.

You can see that I’ve added Facebook Messenger subscription for my free digital marketing course instead of email subscription. I am using a popup on the page which asks people to subscribe via messenger instead of asking for email IDs.

The tool I use also has link based subscriptions like the one I’ve shared before. I’ve used SMS and Email channels to get people to optin into my Facebook Messenger sequence.

I’ve been using it only for 2 days, but the results are promising. The open rates are close to 90% and click rates are always above 20% (which is unheard of with email marketing). In the following drip sequence you can see that the click rates ranges from 30% to 58%!

I can also send broadcast messages to my audience and tag the audience based on their behaviour. You can see that the stats for broadcast messages are also promising.

86% open rate and 22.8% click through rate. And it’s not just about the high open rates and CTR. I’ve also observed that it reaches this level quite fast. People are quite responsive to messages on their Messenger. There is an urge to get the Messenger inbox to zero.

There are many tools for collecting messenger subscribers and sending messages. Right now, I am using ManyChat.

I will be exploring other tools and reviewing them soon. I will also post more insights from my experience on Messenger bots. I might even launch a course on this. 🙂

Questions? Leave a comment below!

{ 22 comments… read them below or add one }

Soubhagya June 20, 2017 at 9:04 am

Sir r u using the free version or pro version of many chats and how to embed the Java script in WordPress theme?

Any suggestions on the implementation part will be appreciated.

Reply

Prem June 20, 2017 at 1:02 pm

Deepak, I feel this might work for B2C not for B2b, most of the business clients are on linkedin than on Facebook messenger. If this kind of tool comes for linkedin messenger, linkedin will overtake this concept.

Reply

Mohan June 20, 2017 at 1:53 pm

Hello sir,
Is there any tool to create the bot .can you make a tutorial video of it and add in 100 days blog course

Reply

Rangan J.V. June 20, 2017 at 3:17 pm

The facebook bot is fine tool but as pointed by Orem it is basically B2C
unless we have an interacting group.Even that cant be called real B2B.
Also please post some info on Twitter. It is more in the wild you aim.How can target group. Thanks

Reply

Dr N C Ghatak June 20, 2017 at 3:59 pm

Very much interesting. Let me me know the details.
Thanks. Dr N C Ghatak.

Reply

gaurav belwal June 20, 2017 at 5:00 pm

hello deepak
will this work with fb page followers ?

Reply

Krishanu Borah June 20, 2017 at 8:06 pm

Hello Deepak. Ive also got some great results with messenger bots. But the thing Im worried is in the long run people wont like getting bothered in their Fb chatbox too much and may unsubscribed.
Whats your views?

Reply

Karan June 20, 2017 at 9:25 pm

Marketing with Facebook Messenger seems interesting.
Now I can’t wait to dig deep and start utilizing it.
Thanks

Reply

Adisa tolulope Joshua June 21, 2017 at 3:50 am

thanks for this informative post,i hope it helps me alot in my journey

Reply

Prateek Anand June 21, 2017 at 4:54 am

I have tried ManyChat. It’s great app. And I have tried your bot too. You are using paid version of ManyChat.

Reply

Oyekan Oyedeji June 21, 2017 at 1:05 pm

Thank you deepak, i will like to be a early adopter is this tech, do you have hint on ” how to install and specific app i need to get going?

Reply

Amuda Joe June 21, 2017 at 7:55 pm

This is indeed a great marketing Tool. Please make a tutorial video. Thanks Mr Deepak

Reply

Mary Kathryn Johnson June 21, 2017 at 9:04 pm

Yes! Aren’t Messenger Funnels amazing! It’s not really about the “bot” it’s about the experience we give our prospects/audience…just like in real life, and email.

I’m loving this new platform, because it disrupts our old, tired, long-form story email marketing that is broken and not really working anymore.

Messenger Marketing allows us to communicate with our audience where they are and how they prefer.

Great article! Can’t wait to hear more!

Reply

Kamaraj Mathiarasan June 22, 2017 at 12:47 am

Very informative. Tried your bot too, its working fine.

Reply

John June 22, 2017 at 1:31 pm

Deepak, Thanks for sharing. Great Article

Regards
John

Reply

Shirish Patil June 22, 2017 at 1:46 pm

Great Sir!

Direct communication is must in current Market. It saves time from both the ends and knows the actual interest.

Reply

Sekou Kaba June 22, 2017 at 2:11 pm

I am interested

Reply

Aftab Alam June 22, 2017 at 4:43 pm

It seems to be interesting

Reply

Suman Gaudel June 22, 2017 at 5:37 pm

It will take lot more to beat the email marketing. Lets see how far can Facebook messenger bots go?

Reply

pranav June 22, 2017 at 5:40 pm

didn’t knew about messenger ! amazing blog

Reply

Mr. Rajesh Sakharam Gore June 22, 2017 at 9:30 pm

Its really good and quite interesting ….

Reply

Arun Kumar Menon June 23, 2017 at 6:43 am

Interesting. This will definitely work for eCommerce sites.It may not beat email marketing but this has the promise of giving a tough competition to email marketing.

Reply

Leave a Comment

Previous post:

Next post: