4 Ways to Ethically Steal Customers from Your Competitors

by Deepak Kanakaraju on November 1, 2016

Building a product or service that your customers want is just half the hurdle in your startup journey. Reaching out to your target audience & converting them into your customers is probably as difficult as building the product itself.

steal-customers

There are several ways through which you can target and reach your potential customers. But one of the best and easiest ways to get customers instantly is to target your competitor’s customers!

If you are entering a profitable market, you are sure to have competitors already. In fact, if you are trying to penetrate a niche where you have no competition, it could be a recipe for disaster.

Your competition has already done the hard work of convincing people that they need the product. They have created the market for you. Now you have an opportunity to beat them by creating a product or service that’s better than their offering. And when you create a better product at a better price point, your competitor’s customers are sure to flock to you.

Before the advent of digital marketing, it was not easy to reach your competitor’s customers without a huge marketing budget. But digital marketing has given us a lot of growth hacks that can help us achieve the same goal with a very small budget. Here are 4 top methods that you can use to reach and convert your competitor’s customers.

1. Target Your Competitor’s Brand in Google AdWords

Your competitors build brand awareness using ads and other branding exercises. A good percentage of the people who have heard about that brand would end up searching for that brand name on Google. These potential customers are closer to the conversion stage in the funnel because they are searching for a specific brand name or product name.

Google gives you an opportunity to tap into this market by running ads for your competitor brand keyword. For example, have a look at Hootsuite’s (a social media management tool) ad for its direct competitor’s (Buffer) brand name search.

hootsuite

This type of bidding in Adwords is a double edged sword, you have to follow the rules and guidelines by Google for using brand names as keywords.

One of the disadvantages of these type of ad is you are inviting your competitor to bid on your brand search as well. And also due to low-quality score, it will be costly to maintain the first ad position. You might have to pay a lot more than your competitor for their brand keyword. And note that it is a good practice to run ads for your brand keywords as well.

If you are advertising for your own brand, you will get a lot of clicks at a very low cost due to high-quality score and you also prevent your competitors from stealing your potential customers by advertising for your brand keywords.

2. Facebook Interest Targeting

Unlike other ad platforms, Facebook doesn’t allow you to target your competitor’s customers directly. But still, you can use interest-based targeting options to show ads to the audience who Like your competitors brand.

sml-likes

In the targeting section just type in your competitor’s name or domain name, most of the time it will show up. However, your competitor’s name won’t show up if they don’t have a big enough audience.

In the above example, you can see that the brand Shoutmeloud has around 50k followers. Though Shoutmeloud.com isn’t my competitor per se, their audience is similar to mine and hence I can use in my targeting.

How do you know that you are targeting exactly targeting your competitor’s Facebook fans? You can compare the interest-based audience size and competitor’s Facebook page followers.

The risk of this kind of advertising is you will never know how your competitors built their following on Facebook. It will be a total waste of campaign budget if your competitor built their follower base with poor targeting. The only way to find out is to monitor the conversion quality and taking a call accordingly.

3. Native Gmail Ads

Email is the best conversion channel for both B2B and B2C segments. That’s why most companies spend so much money to capture people’s email. But did you know you can send emails to people even without having their email ID? You can do that with native Gmail ads!

gmail-ads

Gmail is part of the Google display ad network. Gmail ads are the expandable ads that will be shown in the Gmail Tab. You can target people based on keywords, topics, and demographics. Apart from this, you can target people those receive mail from a particular domain.

These ads look like an Email first. You can use any of the available templates or plain HTML to create the ads. All you have to do is add mail.google.com as a managed placement in your display network and your competitor’s domain name or brand name as a keyword. I will soon be publishing a detailed guide to running Gmail ads. Stay Tuned!

4. Twitter Ads

Studies show that “42% of Twitter users follow brands or companies”. You can get more followers and create awareness using Promoted tweets, Promoted accounts, and Promoted trends.

twitter-campaigns

You can target people based on their Bio, accounts they are following, and keywords. Twitter provides username based targeting called tailored audience targeting. You can use any of the following tools to download your competitor’s account followers: Twitonomy, Audiense, Followerwonk or you can use this free Google spreadsheet.

Upload the downloaded usernames in the tailored audience targeting section and create the ad. You can use any of the 9 different types of twitter cards based on your campaign’s goals: Summary card, Large photo summary card, Product card, Player card, Audio card, Photo card, Gallery card, App card and Lead generation ad.

5. Bonus Tip: Stalk Your Competitor’s Unsatisfied Customers

For all the above-mentioned methods you need to have an ad budget. But what if you don’t have enough budget?

Did you know that around 30% of the companies having a separate twitter account for customer service? Customers believe response rate for any complaint is high on twitter and companies are more transparent than ever.

Now, this gives you an opportunity to stalk your competitor’s unsatisfied customers and possibly convert them into your own customers. People are highly likely to switch brands when they are not satisfied with a brand.

There are several tools that will help you monitor your competitor’s brand mentions. One of the best practices is to create a channel called #competition on Slack (or any other internal messaging tool that you use) and set up an automation in such a way that all your competitor’s tweets appear on this channel. This will help you monitor and respond quickly!

I hope this article gave you some new ideas! Any questions? Leave a comment below.

{ 25 comments… read them below or add one }

Saurabh November 1, 2016 at 5:57 pm

Great article.

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Ajesh November 1, 2016 at 7:51 pm

Good information shared, I think Twitter Lists also a very good option to know competitors database.

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Deepak Kanakaraju November 1, 2016 at 9:46 pm

Twitter is one of the best places to track your competition. And twitter tools make it really easy.

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Prateek Gahlot November 1, 2016 at 11:17 pm

Thanks Deepak, now i’m ready to steal competitor’s customers. Great article.
Though for all of these we required a good budget, but can you tell me which platform (gmail, fb, twitter ads) will help me getting max competitor’s customer with limited budget.

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Arun November 2, 2016 at 12:26 pm

Hey Deepak.. I loved this article. It was a fresh read for me in the morning. Thanks a lot!

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Narendra November 2, 2016 at 12:39 pm

Good info! Nicely compiled from multiple channels SEM, Social media, Email marketing.
Could you share name of software to track or find out competitor’s unsatisfied client.

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Aabharan Shastri November 2, 2016 at 12:57 pm

Which tool is best to sort out twitter influencer?

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Dr Saurabh Joshi November 2, 2016 at 1:01 pm

Another great atticle.
Deepak is an unquestionable Digital Advertising Guru.
Hats Off !

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Moses November 2, 2016 at 2:32 pm

Thanks I don’t know that Gmail has such feature!!!,

Deepak you are Digital guru

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Sarfraz Khan November 2, 2016 at 4:27 pm

That’s a very good strategy.

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shweta Gupta November 2, 2016 at 4:55 pm

Great article Deepak. I do like Gmail ads since starting but was not aware that they set up in AdWords only. Thanks for such.

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Madhuri Mehra November 2, 2016 at 6:05 pm

Deepak JI, Great post. I think your bonus point will help for all a lot. This is great way to target unsatisfied customers from other companies.

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Balaji November 2, 2016 at 6:33 pm

Nice Article Deepak, For eCommerce site how should i generate the traffic ?

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Pradeep Nag November 3, 2016 at 2:37 pm

Thanks a lot Deepak..Very helpful

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Manoj Deva November 3, 2016 at 4:50 pm

Hello Deepak sir , I read all your articles and blogs very carefully , It is very helpful , I am trying to make customers and your digital makering articles are helping us alot ,can you please write blog for my company . please reply

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tabrez November 3, 2016 at 5:59 pm

Deepak jii nice and helpful blog for new beginners….love to read more from ur side

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Deepak Kanakaraju November 3, 2016 at 7:21 pm

Thanks! Will be writing more.

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shiva November 5, 2016 at 9:36 pm

Very informative and theoritical.
How can I learn to do it practically.

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SM Nuruzzaman November 8, 2016 at 12:14 pm

Hi Deepak,

First of all, the first image of this post was amazing. I really loved it a lot.

And your post was great to get blog traffic.

Keep sharing this type of post in a regular basis,
SM

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Deepa November 9, 2016 at 12:31 pm

Hey
while read your article i enjoy a lot We run ppc as well as seo and retargeting, because you really need all in effect for a long term effective approach, and write up a few articles/case studies when we can Interesting article we read a few more i am sure . amazing article .

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Taniya November 10, 2016 at 4:01 pm

Hey
i read your article and According to me One important point to keep in mind during this ‘heist’ is that you will have to be at the top of your game to retain the customers you have stolen. thanks to share with us this great article .

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RAJU YADAV November 16, 2016 at 2:25 pm

great post but i think twitter is not a good idea for advertising, Because twitter is costly.

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Eshwar November 22, 2016 at 5:05 pm

Great article.

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Derabel November 24, 2016 at 12:48 am

Great article…learnt a lot. Especially the ‘Facebook Interest Targeting’ found it very informative. Thanks

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Shiv Kumar Gupta December 1, 2016 at 4:07 pm

I start learning the concepts of paid digital marketing like Facebook, Adwords etc. and who is better than you so I visited your blog directly. Its a lot to learn yet. Will try your paid adwords course definitely.

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